Shipping Protection Claims & FAQ's

Our shipping protection is offered at checkout and in your cart for a small fee. Shipping carriers can be unreliable and an increasing number of packages have been getting lost or stolen. Adding shipping protection to your order will cover anything lost, misdelivered, stolen or damaged during transit via the different mail carriers. In the unfortunate event that you do experience one of these issues, you can easily file a claim and we will work with you to make sure you get the resolution you prefer!

Since the package protection activates as soon as the order is placed, we are sadly unable to remove it after that point and it becomes non-refundable.

In order to file a valid claim, please see below:

Lost Packages:

The client must submit their claim via the form above between 3-30 days from the last tracking update to be eligible for a potential replacement or refund.

Damaged Packages:

The client must submit their claim via the form above between 1-10 days from when the shipment was marked delivered by the mail carrier to be eligible for a potential replacement or refund.

Stolen Packages:

The client must submit their claim via the form above between 1-10 days from when the shipment was marked delivered by the mail carrier to be eligible for a potential replacement or refund.

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A package would be considered for a Lost Package claim if:

• The shipment has not been reported as "delivered" by the mail carrier and the tracking on the package has not been updated for 3 business days for domestic shipments and 12 business days for international shipments
• The tracking shows "lost" by the mail carrier
  

A package would not be considered for a Lost Package claim if:

• The package is being held or taking a longer processing time in customs for international shipments
• The package was returned to sender
• The address was inputted incorrectly by the customer

Write content to help your customers to better understand your products or policies.

In order to file a valid claim, please see below:

Lost Packages:

The client must submit their claim via the form above between 3-30 days from the last tracking update to be eligible for a potential replacement or refund.

Damaged Packages:

The client must submit their claim via the form above between 1-10 days from when the shipment was marked delivered by the mail carrier to be eligible for a potential replacement or refund.

Stolen Packages:

The client must submit their claim via the form above between 1-10 days from when the shipment was marked delivered by the mail carrier to be eligible for a potential replacement or refund.