Returns & Exchanges

Domestic Returns and Exchanges:

Return Outcome	Most Products	"Exchange Only" Products	*"Final Sale"* Products
Exchange	Free :) + Complimentary Label	$14 exchange fee	not accepted
Store Credit	Free :) + Complimentary Label	not accepted	not accepted
Refund to original payment method	$5.95 return fee + Complimentary Label	not accepted	not accepted

*You may send back your return up to 21 days and exchanges up to 30 days, starting from the date of delivery. All online order can also be returned in one of our store locations with no processing fee. To view our store locations click here.

**We provide each customer with one return/exchange label per order once the return has been initiated on our return portal. Once received, we will inspect that the product is undamaged, unworn and that the items have any tags, packaging or liners they originally came with. You will receive email confirmation once we credit your return or exchange upon inspection. Shipping fees and Corso Protection are non-refundable.

International Returns and Exchanges:

Country	Return Outcome	Most Products	*"Exchange Only" Products*	*"Final Sale" Products*
Canada	Exchanges and Refunds	USD$5.95 Return Fee + Complimentary Label	USD$30 Return Fee + Complimentary Label	Not accepted
Australia	Exchanges and Refunds	USD$9.95 Return Fee + Complimentary Label	USD$30 Return Fee + Complimentary Label	Not accepted
United Kingdom	Exchanges and Refunds	USD$9.95 Return Fee + Complimentary Label	USD$30 Return Fee + Complimentary Label	Not accepted
All Other Countries	Only Refunds and Store Credit possible. Purchase Return Label here.	Customer covers all shipping cost	Contact our Client Care team to set up an exchange. Customer covers all costs.	Not accepted

*You may send back your return up to 21 days and exchanges or store credit up to 30 days, starting from the date of delivery. We highly recommend getting a receipt for your package when you drop it off.

Returns & Exchange FAQ

How Do Returns work?

Start a Return here.

All Returns must be brand new and unworn with the liner and tags still attached. Items are returnable within our 21 day return window (starting from the day the package was delivered), unless it is marked Final Sale. Accessories must have all original packaging to qualify for a return. You may also return online purchases in any of our store locations.

Returns for store credit are free for US orders.

Returns for refund and store credit are subject to a flat label fee for CA, UK, and AUS.

All other countries can purchase a return label. Label cost is determined by the country of origin.

How Do exchanges work?

Start an Exchange here.

All exchanges must be brand new and unworn with the liner and tags still attached. Items are exchangeable within our 30 exchange window (starting from the day the package was delivered), unless it is marked Final Sale. Accessories must have all original packaging to qualify for an exchange. You may also exchange online purchases in any store location.

All exchanges are Instant Exchanges to ensure stock availability. Please see below for more information.

All exchanges are free within the US.

All exchanges are subject to a flat label fee for CA, UK, and AUS.

What is an Instant Exchange?

With Instant Exchanges, your new exchange order is placed immediately after processing your exchange on our Returns Portal. This helps the turnaround for you to get your new items faster. If you place an Instant Exchange, you will have an automatic temporary hold on your credit card for the amount of your original order until we receive your returned items back. You’ll only be charged if your returned items aren't in the mail within 14 days of submitting the Instant Exchange (excluding any price differences).

Do you offer returns and exchanges on In Store purchases?

All in store purchases are returnable for store credit or exchange within 30 days of your purchase date. We do not offer refunds for in store purchases. The product must be undamaged, unworn and all items must have any tags, packaging or liners they originally came with. You may also request a mail in exchange on our Returns Portal here.

Items purchased in store can only be given store credit or exchanged up to two times. After an order is exchanged or given store credit twice, the items will become final sale.

Do you offer international exchanges?

At the moment, we do not support International exchanges for any countries other than Canada, Australia, or the United Kingdom. If you are located outside of these countries, we recommend returning the product for a refund or store credit and repurchasing with the correct item(s).

When will my return be processed?

Please allow up to 5 business days for our team to process your return once it is delivered to our warehouse. You will be notified via email once we have processed your return. If you requested a refund, please allow 2-7 business days for your credit to appear on your statement depending on your bank. During sales and peak swim season, return processing time may be slightly longer.

What is 'Final Sale' and what items are included?

All products considered beauty, health/wellness, gift cards, XXS or sample products are final sale and are not eligible for return or exchange. These products will say ‘FINAL SALE’ in red on the product pages and at checkout.

Final Sale items include:

All Personal Care products within the beauty, wellness, or health space
Items purchased during Black Friday, Cyber Monday or Sample Sale
Gift cards
All product listed as XXS
Special Sale Events (some of our sales may have specific final sale terms on the page, please review carefully)
Corso Shipping Protection
Original Shipping Fees

What is 'exchange only'?

Any products that are discounted 50% off or more are eligible for exchange only. A $14 (domestic) or $30 (AUS, CA and UK international) label fee per exchange will be applied during the exchange process. These products will say ‘EXCHANGE ONLY’ in red on the product pages and at checkout.

All other international countries not listed above will need to repurchase and cannot exchange.

Do you offer Price Matching?

Montce does not price match our online sales or our retailers.

Do you have a Holiday Return Policy?

All purchases made within December will have an extended return or exchange policy through January 15th.

Do I have to include all Product Packaging in my return?

Any Montce product missing detachable straps, strings, sleeves, padding or belts or any accessory brand packaging removed or missing (tags or cases) may be subject to a 15% restocking fee, which we will deduct from your refund or exchange.

What if my Order Contains Damaged or Missing Pieces?

If your order contains an imperfect or missing item, please contact our Client Care Team in order to rectify the situation within 3 days of marked delivery.

If we receive a return with an item that seems used, worn, or damaged and there was no previous communication, we will not be able to process a refund or credit for the product. The customer will need to provide a shipping label for us to return the item.

I accidentally returned an item that's not from Montce, what should I do?

If our Client Care Team finds an item that is not Montce in your return or exchange, we will reach out to you immediately via the email associated with your order. You will be responsible for any shipping costs back to you. If you think you have sent the incorrect items back to us, please contact us as soon as possible so we can add a note to your incoming return/exchange order. We are not deemed responsible for any product returned to us by mistake.