Refund policy

Online Domestic Returns and Exchanges: 

We are happy to provide free exchanges and returns for store credit. We also offer the option for a refund with a $5.95 label fee.

You may send back your return up to 21 days and exchanges up to 30 days, starting from the date of delivery. You may also exchange/return online orders in any of our store locations. Please make sure your item is not marked "final sale" and "exchange only". See complete description of final sale or exchange only items below. If you are unsure, please reach out to our Client Care team.

We provide each customer with one return/exchange label per order. Once received, we will inspect that the product is undamaged, unworn and that the items have any tags, packaging or liners they originally came with. You will receive email confirmation once we credit your return or exchange upon inspection.

Shipping fees and Shipping Protection are non-refundable.

Online International Returns and Exchanges:

We are happy to provide returns for refund, store credit or exchange for all Canadian, Australian, and United Kingdom international orders at a flat label fee of $9.95 USD for AUS returns, CA returns and UK returns.

All other international countries can purchase a return label at cost here. To exchange, you would need to place a new order.

You may send back your return up to 21 days and exchanges or store credit up to 30 days, starting from the date of delivery. Please make sure your item is not marked "final sale" or "exchange only". See complete description of final sale items below. If you are unsure, please reach out to our Client Care team.

All international countries may process the return and receive a return label on our Returns Portal, in which the label fees will be deducted from your refund. If you'd like to send it on your own accord, please mail your return back to the address below. We highly recommend getting a receipt for your package when you drop it off. 

Montce Returns

530 NE 13th Street
Fort Lauderdale, Florida 33304
United States

Customers are responsible for all customs charges for any orders placed. If the client refuses to pay the duties/tax and their order is sent back to Montce, the client will be refunded with the return shipping and duties/tax deducted.

Final Sale:

All products considered beauty, health/wellness, gift cards, XXS or sample products are final sale and are not eligible for return or exchange. These products will say ‘FINAL SALE’ in red on the product pages and at checkout.

Exchange Only:

Any products that are discounted 40% off or more OR product within some Sales or Promotions are eligible for exchange or store credit only. A $10 (domestic) or $30 (AUS, CA and UK international) label fee per exchange will be applied during the exchange process. These products will say ‘EXCHANGE ONLY’ in red in the cart and at checkout.

All other international countries not listed above will can only return for store credit and cannot exchange. 

Product Packaging:

Any Montce product missing detachable straps, strings, sleeves, or belts or any accessory brand packaging removed or missing (tags or cases) may be subject to a 15% restocking fee, which we will deduct from your refund or exchange.

Damaged or Missing Pieces:

If your order contains an imperfect or missing item, please contact our Client Care Team in order to rectify the situation within 3 days of marked delivery.

If we receive a return with an item that seems used, worn, or damaged and there was no previous communication, we will not be able to process a refund or credit for the product. The customer will need to provide a shipping label for us to return the item.