Shipping Protection Claims & FAQ's

Shipping Protection Claim

Please review the Claims Criteria and Claims deadline sections below before submitting your claim

If you are filing a claim for an order that was placed on 11/12/24 or before, please file your claim through this link instead: Claim Link

Claim resolution options

Shipping Protection has you covered ;)

Replacement Order

If you select a replacement, our team will place your reorder within 3 business days. Once we verify that we have all items in stock, you will receive an order confirmation email. If there are any adjustments needed on your claim or if products in your order happen to be out of stock, our team will contact you via email.

All replacement orders are shipped with Economy or Standard shipping, if you need to upgrade your shipping method please contact our Client Care team. 

Refund

If you select a refund, our team will verify your request within 3 business days. You will receive an email with a refund confirmation once it is processed. All refunds will be processed to your original form of payment method and cannot be refunded via a different payment method. Please note: the total refund amount excludes the cost of the Shipping Protection, but does include your original shipping cost.

Gift Card

If you select a Gift Card, our team will verify your request within 3 business days. Once approved, you will receive an email containing the details of your gift card and instructions for using it at checkout. Please note that gift cards never expire and can be used online or in-stores.

Claim Criteria + Deadlines

Click on each claim type for detailed information

Shipping Protection FAQ's

The rest of all of the details - answered here.